Emergency Response
Emergency Response cover will ensure that you have a team of highly experienced, fully qualified professionals just a phone call away to resolve any network safety or performance issues.
An Emergency Call Out without a current site Retainer Contract with HVMS will attract a Call Out Charge of £750 per call out in addition to charges for staff attendance.
Full terms and conditions for our Emergency Call Out procedure are available on request.
Retainer Contracts
HVMS offer a range of flexible contracts to provide you with the mix of Emergency Cover and Testing Services to suit your requirements:
Option 1 - HVMS Service Level Agreement
24 hour 7 day week Emergency Callout provision.
Retainer Price per annum/per site: Available on request
Option 2 - Partial Discharge Testing
24 hour 7 day week Emergency Callout provision.
One-off visit per annum to conduct non-intrusive Partial Discharge Test and issue report.
Retainer Price per annum/per site: Available on request
Option 3 - Partial Discharge Testing/Thermographic Survey
24 hour 7 day week Emergency Callout provision.
One-off visit per annum to conduct non-intrusive Partial Discharge Test, non-intrusive Thermographic Survey and issue reports for each.
Retainer Price per annum/per site: Available on request
EMERGENCY CALL OUT PROCEDURE
Working hours Monday – Friday 08:00 – 17:00hrs: Call our office on 0845 644 4867. Your call will be answered by our receptionist who will put you in contact with our Operations Manager. Your call will then be dealt with by taking information of the fault situation, brief history of events followed by the mobilisation of HVMS technical staff.
Out of hours Monday – Friday 17:00 – 08:00 and Saturday & Sunday 24:00 – 00:00: Call the same office number 0845 644 4867. Your call will be answered by our call centre who will take brief details and pass them onto our standby engineer. The standby engineer will then contact you taking information of the fault situation, brief history of the events followed by mobilisation of himself and any additional technical staff as necessary.
Once on site our technical staff will liaise with the site engineer to assess the situation. If the site staff decide that HVMS are to deal with the problem we would then produce an adoption document allowing the electrical network to be under the control of a Senior Authorised HVMS Engineer. On completion of the adoption document HVMS will then proceed to plan a restoration, repair of the fault to reinstate electrical supplies as soon as possible. Please note, no guarantee can be given to restore electrical supplies if caused by the regional electricity company or a catastrophic failure of plant.
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